All Stressed Out in the ED: Avoiding Burnout, by Jay A. Kaplan, MD, FACEP

This presentation covers the stressful aspects of emergency medicine, which are many, subtle, and cumulative. Dr. Kaplan identifies the stressors in emergency medicine and provide strategies for dealing with them effectively.

Defusing Land Mines: Managing Conflict Effectively, Pamela A. Ross, MD, FACEP

The ED is often a site of conflict with patients, families, other physicians, and co-workers. Dr. Ross illustrates potential types of conflict in the ED and demonstrates routes to resolution.