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CEDR Sales and Operations Manager

DEPARTMENT: Quality
BASIC FUNCTION:

Supports Associate Executive Director (AED), Quality, Program Director, and Sales and Operations Director, Clinical Emergency Data Registry (CEDR) to implement the CEDR service for customers of ACEP. Manages daily operation and reporting of the clinical data registry sales, marketing, communication, operations and related quality projects to achieve department objectives and produce assigned deliverables. Leads effort to transform the CEDR sales, marketing, communication, and operational processes to be repeatable, scalable, and cost-effective.


Characteristic Duties and Responsibilities:

 

  1. Under minimal direction, leads the development and improvement of CEDR operations processes, tools, and personnel that results in an operational life cycle that is repeatable, scalable, and cost-effective.
  2. Recommends improvements to the sales, marketing, contracting, and communication processes and implements those recommendations with minimal direction from the CEDR Sales and Operations/Program Director.
  3. Makes decisions on all aspects of day-to-day operations of the clinical registry project intake, implementation, and invoicing of customers, including coordination of customer, ACEP, and partner resources and activities.
  4. Acts as a Subject Matter Expert (SME) on sales, marketing, contracting, communications, operations, and invoicing processes involved in CEDR Data integration.
  5. Leads technical and business discussions with clients on CEDR onboarding, sales, marketing, and contracting.
  6. Manages the invoicing and accounts receivable processes for CEDR, including invoice generation, aging, cash flow management, process improvement, and issue resolution.
  7. Works closely with CFO and Technology services to evolve and improve invoicing processes and cashflow outcomes.
  8. Leads integration discussions between FIGmd, ACEP, and customers to resolve data issues related to invoicing and customer support.
  9. Takes corrective actions for problematic sales, contracts, invoices and operations; resolves conflicts, and escalates issues as appropriate in timely fashion.
  10. Evaluates and recommends sales and operations-specific strategies to the CEDR and Quality leadership, and designated ACEP committees and sections.
  11. Creates and manages tracking and communication tools for stakeholders, including newsletters, webinars, trainings, surveys, websites, presentations, brochures, etc.
  12. Serves as liaison between ACEP, potential and enrolled registry participants, large group organizations, billing and coding companies, EHR vendors, and funding agencies in conjunction with AED of Quality, Director of CEDR, and Quality team members.
  13. Collaborates on the development of new partnerships with billing and coding companies, large groups, funding agencies, researchers, and other outreach support as needed.
  14. Provides staff support to the CEDR and Quality and Patient Safety Committee and to the Quality Improvement and Patient Safety section, Emergency Medicine Informatics, ED Information Systems Task Force, Urgent Matters, and others as assigned.
  15. Coordinates and participates in conferences, manages booth and associated collaterals and other marketing related activities for Quality line of business products, services, and offerings.
  16. Creates technical documentation supporting integration approaches and techniques.
  17. Provides administrative management and continued outreach and engagement for EDs participating in ACEP's clinical data registry and quality initiatives.
  18. Integrates CEDR program with other ACEP Quality initiatives including E-QUAL, Geriatric ED, Rural ED, Chest Pain, Opioid, and ABEM/MOC-4.
  19. Reviews and supports CEDR project management processes and procedures for effective project execution and communication, including oversight of project management tools used by ACEP and our partners.
  20. Provides administrative oversight for the planning and development of Registry, Quality and Health IT related meetings and other meetings as assigned.
  21. Establishes, maintains and updates systems for communication among staff to facilitate the efficient flow of information relating to projects, activities, and objectives.
  22. Plans and develops project timelines, monitor project milestones, arrange for operational activities to ensure timely completion of projects to achieve departmental objectives and deliverables for funded projects.
  23. Monitors contracts, consulting hours, invoices, travel reimbursements, meeting budgets, and other budgetary and financial information as assigned.
  24. Attends educational and business meetings as assigned with some travel required.
  25. Performs other duties as assigned by supervisor.

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Relationships and Contacts:

Reports to: Sales and Operations Director, CEDR
Location: ACEP Headquarters, Irving, TX
Supervises: CEDR sales and operations staff (up to 4)
Internal Contacts: ACEP staff members in Quality, Technology Services, Member Communications and Marketing, Educationtal Products, Educational Meetings, Grants and Corporate Development
External Contacts: Quality and Performance Committee, Registry Committee,
Quality Measures, Technical Expert Panel, Quality Improvement and Patient Safety Section, Emergency Medicine Informatics Section, ACEP members, medical society staff, vendor and service providers


Required Education and Experience:

  1. Bachelor's Degree in Healthcare, IT, Business or related field or equivalent experience; Master's degree preferred, such as, MBA or equivalent experience in financial management, specifically in invoicing and cash flow management.
  2. Minimum five years of project management and administration experience including writing reports, expense/budget monitoring, and interactions with internal and external stakeholders.
  3. Computer skills, including strong knowledge of Microsoft Word, Excel, PowerPoint, Access, SharePoint, MS Project, MS Dynamics, SQL, and data analytics/statistical tools.
  4. Communications and presentation skills, including facilitation of meetings with external stakeholders and technical teams
  5. Demonstrated experience in operations, sales, marketing, contracting, and communication.
  6. In depth understanding of invoicing, sales, marketing, communication, and contracting.
  7. Communication experience in system design, website and Sharepoint management, multimedia, and sales/marketing material and specification development.
  8. Supervisory experience

 

We offer competitive salary, excellent benefits package, retirement plan and more.

If you have any questions or would like to send your resume, contact us here.

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