Independently manages the accounts for 60-90 CEDR customers, based on size and complexity. Capably and proactively manages risks, solve problems, and directs all customers through successful implementation using mature judgement and project management expertise. Cooperative, tactful approach to work under pressure in a fast paced, rapidly changing environment. Executes end-to-end implementation and ongoing support activities, for onboarding new groups and supporting existing customers to deliver excellence and resolve issues related to the Clinical Emergency Data Registry – www.acep.org/CEDR
Characteristic Duties and Responsibilities:
Relationships and Contacts:
|Reports to:||Director, CEDR Implementation and Product Innovation|
|Location:||ACEP Headquarters, Irving, TX|
|Internal Contacts:||ACEP staff members in Quality, Policy, Public Affairs,
Membership, Educational Meetings, Educational Products, Emergency Medicine Practice, Grants Development, and Technology Services
|External Contacts:||Quality and Performance Committee, Registry Committee, Quality Measures, Technical Expert Panel, Quality Improvement and Patient Safety Section, Emergency Medicine Informatics Section, ACEP members, medical society staff, vendor and service providers|
Required Education and Experience:
Master’s degree preferred in health services, statistics, biostatistics, epidemiology, public health, health policy or a related field with 5-7 years of progressive experience in an account management role related to clinical information services. Bachelor’s degree required. Relevant experience could substitute for Master’s degree education requirements. PMP preferred.
5 years’ experience in healthcare software implementation including project tracking, task coordination, customer communication, and issue resolution.
Knowledge of clinical healthcare data analysis techniques and data acquisition methods.
5 years’ experience in clinical data systems such as Electronic Health Records, Health Information Systems, or similar clinical information systems.
5 years’ experience in tracking and reporting project status including progress reporting, risk analysis, and issue management.
Strong inter-personal skills to build effective customer relationships.
Proficiency with computers, Microsoft Office (Word, PowerPoint, and Excel) and enterprise application systems (training for using ACEP systems will be provided).
Experience to execute multiple priorities with internal and external stakeholders.
Self-motivated, energetic, dependable, responsible and resourceful.
Ability to handle full range of delegated tasks, work independently, exercise good judgment, prioritize tasks, ability to adapt to shifting priorities and schedules, display strong personal initiative, and follow through in all areas assigned with attention to detail and timeliness.
Ability to build, establish and maintain effective working relationships with all internal and external stakeholders.
Effectively communicate (oral and written) and serve as an effective coach for team and customer. Expertise in leading front-end and back-end processes of CEDR for seamless customer-focused outcome for exemplary team and customer experience.
Some travel required.
We offer competitive salary, excellent benefits package, retirement plan and more.
If you have any questions or would like to send your resume, contact us here.