DEPARTMENT	Managed Chapters
BASIC FUNCTION	Assists chapter relations team in managing projects, tasks, and operations to serve both managed and non-managed ACEP chapters. Acts as the primary internal and external liaison to support administrative and customer service functions for the chapters.

Characteristic Duties and Responsibilities

1. Serves as initial point of contact for chapters, works internally to connect chapters to the right resource and track issues through to resolution.

2. Communicates upcoming deadlines and requested deliverables to chapters and follows up to ensure completion. Oversees the collection and compilation of compliance information.

3. Maintains the content on the Chapter Leader Resources web pages, including but not limited to a list of annual chapter meetings, events for chapter leaders, and other relevant information.

4. Ensures rosters, chapter accounts, and individual records of incoming and outgoing chapter staff and chapter leaders are up-to-date and communicated with other departments as appropriate.

5. Assists in onboarding and organizing training for new chapter executives (staff) and chapter leaders (physicians).

6. Assists with the planning and preparation of agendas and minutes for meetings including monthly Chapter Executives calls, bi-monthly Chapter President Town Halls, National/Chapter Relations Committee meetings, and other events at the Leadership and Advocacy Conference and Scientific Assembly.

7. Using the association’s CRM and chapter portal, pulls reports and performs queries and workflows, and assists chapters with basic data requests.

8. In collaboration with chapter leaders and appropriate ACEP staff, ensures the preparation and distribution of quarterly chapter newsletters and maintenance of chapter websites for chapters utilizing these services through ACEP.

9. Collaborates with the marketing and communications departments to design and implement recruitment and retention campaigns designed to grow and retain members; continuously strives to increase the value of membership.

10. Assists in creating social media posts and performing social media marketing for managed chapters.

11. Assists in performing marketing and promotions duties including conducting research; building email templates; creating marketing messages; managing marketing lists; utilizing email systems such as Click Dimensions; create supporting marketing materials; and other activities as assigned.

12. Manages online CME application process for chapter education offerings, which also includes ensuring compliance and documentation processes for all CME approved activities. Track critical educational files, credit letters, contracts, planning documents, and evaluations for educational activities.

13. Assists with the development, implementation, and monitoring of assigned budgets as well as finance-related tasks such as chapter funds transfer requests, reimbursement requests, purchase requisitions, invoices, and expense submissions. 

14. Assists in developing and maintaining procedure documentation for department projects, programs, and tasks.

15. Creates and receive purchase orders and purchase requisitions and submits invoices and other expenses.

16. Using association’s CRM and other sources, maintains rosters, accounts and contact files, completes advanced search reports, implements workflows and apply other CRM capabilities as available.

17. Provides administrative duties as assigned. 

18. Assists chapter relations team as needed to enhance and strengthen chapter operations and effectiveness.

19. Attends business and educational meetings as assigned by supervisor.

20. Performs other duties as assigned by supervisor.

Relationships and Contacts

Reports to:	Senior Director, Affiliate Relations
Internal Contacts:	All ACEP staff
External Contacts:	ACEP members; College chapters; chapter executives and staff; international emergency medicine leaders and societies; corporate representatives; and vendors

Required Education and Experience

1. Bachelor’s degree in business administration, communications, education, or related field, or equivalent work-related experience.

2. Three years’ experience working in a fast-paced environment with multiple competing priorities.

Other Desired Qualifications

1. Strong interpersonal, teamwork and communications skills (listening, speaking, writing), in one-on-one interactions, and group presentations.

2. Excellent organizational and time management skills, with a demonstrated capacity to maintain high quality standards and meet deadlines under a heavy workload; and use independent judgment in addressing competing priorities.

3. Meticulous attention to detail, with demonstrated ability for accuracy, thoroughness and follow through.

4. Strong commitment to exceptional customer service and maintenance of confidential information.

5. Excellent editing and proofreading skills.

6. Ability to develop, monitor and work within budgets.

7. Experience in association management, or working with member volunteers.

8. Experience planning events and seminars.

9. Proficiency in Microsoft Office.

10. Experience working with Microsoft CRM or other Customer Relationship Management System.

11. Experience working with project management software, preferably Monday.com.

12. Experience working in a content management system (CMS), preferably Episerver and WordPress.

13. Experience working with an email marketing platform, preferably ClickDimensions.

14. Basic to Intermediate design skills using Canva or the Adobe Creative Suite (InDesign, Illustrator, and Photoshop).

We are an equal opportunity and E-Verify employer who offers a competitive salary, an excellent benefits package, a retirement plan and more.

If you have questions regarding this position or would like to submit your resume, please contact us.